I bring a deep understanding of human behavior and organizational culture. Audiences applaud my interactive design - jam-packed with information and focused on key skills.

Each program reflects the organization's strengths, issues, language and examples. I appreciate the differences in corporate, university, technical and health care cultures.

In more than twenty years with CSAA I have never before felt the need to formally express my reaction to a class. This time I do. This class contained an exceptional amount of what I consider to be vital information for just about everyone, but certainly everyone in a supervisory, managerial or executive capacity.
	Peggy DuPont, Main Office Claims California State Automobile Association

I customize everything I do. I'm amazed at the benefits of pre-program interviews. Clients love to tell me about their jobs and successes, ventilate and define issues, and contribute ideas for our programs. I listen deeply to defuse emotion and resistance.

Customized approach - Your dynamic, industry and even PACC specific training sessions were a welcome change from the many "prepared" seminars available. Your training techniques transformed the customer service unit and have had a lasting impact.
	Christine Thum Schlesser, President's Assistant PACC Health Plans, Portland, Oregon

Speech Topics:

I enjoy speaking to large and small audiences. My speeches are tailored for each organization and the meeting planner's desired outcomes. My speeches are interactive, jam packed with practical information, and funny.

Accountable Team Members: A Leader's Goal
Lead so your employees will be proactive and take charge of their jobs. Dr. Christy offers guidelines for the leadership conversation that supports your employees’ planning, problem solving and accountability.

Incredibly up-to-date, fun and enlightening.
	Tara Steele The Commonwealth Club

How to Work with Difficult People
Dr. Susan Christy presents a practical, positive approach to working with difficult people. Learn how to understand problem people, defuse emotion, and move to constructive problem solving.

Your presentation was outstanding and exceptionally informative. I am sure you were aware that your audience was very interested and appreciative of the information that you gave us.
	M. J. Young Bechtel Corporation

How to Say NO and Deliver Bad News
Do you avoid delivering bad news? Do others over-react when you do? Learn to communicate clearly, defuse emotion, avoid negative reactions and maintain rapport. Stay calm and confident under fire.

Susan rose head and shoulders above any other trainer I'd seen before. She is much more than just a trainer - she's a corporate strategist, a leader, a program designer and a fabulous presenter.
	Susan Hesse Blue Cross

Listening: Key to Empowerment
Listen. Help others contribute their ideas, define critical problems, and bring forth their gifts and talents. Listening is key for building teamwork and trust, for getting the information you need, and for motivating others.

I learned the importance of listening to others and embracing criticism rather than rejecting it. Great workshop!
	Margaret Ortega UC Davis

Customer Service Strategies: Tips, techniques, reminders
Learn to focus on customers, build lasting relationships and practice strategies that demonstrate customer-first commitment. These are tips and techniques for working skillfully with internal and external customers.