Thank you for presenting "The Power of Listening" as part of our Winter 2001 Leadership Development Series. You presentation was enthusiastically received. Example: "I learned the importance of listening to others and embracing criticism rather than rejecting it. Thanks for having this great workshop."
	Margaret Ortega, Director, Student Programs UC Davis

Listening is a key skill for building teamwork and trust, for getting the information you need, and for motivating individuals to contribute their best. When you listen skillfully, others communicate.

Benefits:

• Understand the benefits of skillful listening.
• Assess your listening style.
• Pay attention, choose to be fully present.
• Build rapport so the speaker feels understood and respected.
• Use listening to get information, encourage communication, defuse emotion, resolve conflict and foster accountability.
• Use listening to ease stress and overwhelm in yourself and others.
• Decide when to listen and when to assert your ideas.

I led a team that designed and delivered a two-day listening program for thousands of managers and employees at Pacific Bell.

My Listening programs have also been offered organization-wide at Bechtel Corporation and UC Davis.