In more than twenty years with CSAA I have never before felt the need to formally express my reaction to a class. This time I do. This class contained an exceptional amount of what I consider to be vital information for just about everyone, but certainly everyone in a supervisory, managerial or executive capacity.
	Peggy DuPont, Main Office Claims California Automobile Association

As a leader, you motivate others and produce change. As a manager, you manage performance and complexity. Both are essential. Team building, empowerment and accountability are key to success in today's organizations. I provide insights and skills for guiding and supporting people to achieve the organization's goals.

Benefits:

• Understand the difference between management and leadership - and provide both.
• Understand work styles - yours and others.
• Partner for performance - two-way communication.
• Motivate and coach employees.
• Delegate and manage performance.
• Build productive teams.
• Collaborate between departments.
• Manage yourself for high performance.

My Leadership Effectiveness programs have been offered organization-wide at:

• The California State Automobile Association
• Loredan Biomedical
• California Animal Health and Food Safety Laboratories
• Imation
• Cemax-Icon
• Medstone International
• The University of California at San Francisco (Supervisors overview only)